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To prepare for the ServiceNow CIS-HAM Exam, candidates can take advantage of the various training programs and resources offered by ServiceNow. These include online courses, instructor-led training, and study guides. ServiceNow also provides a practice exam to help candidates assess their readiness for the certification exam.

Achieving the CIS-HAM certification demonstrates a candidate's commitment to excellence and their ability to deliver high-quality hardware asset management solutions using the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification can enhance a candidate's career prospects and increase their earning potential, as it is recognized by employers and organizations around the world.

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ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is a globally recognized certification that validates the knowledge and skills of IT professionals in managing hardware assets using the ServiceNow platform. It is designed for individuals who are responsible for managing IT hardware assets, including procurement, deployment, maintenance, and disposal. Certified Implementation Specialist - Hardware Asset Management certification exam tests the candidate's understanding of the ServiceNow IT Asset Management application, best practices for hardware asset management, and the ability to configure and customize the ServiceNow platform.

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q113-Q118):

NEW QUESTION # 113
For advanced risk assessment, risk response can be handled in the following ways:
(Choose two.)

Answer: C,D

Explanation:
According to the ServiceNow Hardware Asset Management documentation, advanced risk assessment is a process of identifying, analyzing, and evaluating the risks associated with hardware assets and configuration items (CIs) in the configuration management database (CMDB)1. Advanced risk assessment uses the Advanced Risk Assessment engine, which is built to address risk through an integrated risk framework2. The advanced risk assessment process consists of the following steps1:
* Create a risk assessment scope: This step defines the scope and criteria of the data to be assessed, such as the asset class, category, or attribute. The risk assessment scope also specifies the frequency and duration of the assessment.
* Create a risk assessment schedule: This step determines when and how often the assessment runs, based on the risk assessment scope. The risk assessment schedule also defines the assessment owner, who is responsible for overseeing the assessment process and approving the results.
* Assign the assessment tasks: This step assigns the assessment tasks to the appropriate assessors, who are the users or groups who have the knowledge and authority to evaluate and update the data. The assessment tasks can be assigned manually or automatically, based on predefined rules or workflows.
* Run the assessment: This step executes the assessment process, which involves sending notifications and reminders to the assessors, displaying the data to be assessed in a user-friendly interface, allowing the assessors to review and modify the data, and tracking the progress and status of the assessment tasks.
* Review the assessment results: This step allows the assessment owner to verify and approve the results of the assessment, before applying the changes to the CMDB. The assessment owner can also view the risk scores, risk indicators, and risk heat maps of the assessed data.
* Handle the risk response: This step involves creating and managing risk response tasks to address the identified risks. Risk response tasks are records that track the actions taken to mitigate, transfer, avoid, or accept the risks. Risk response tasks can be created manually by the assessment owner or automatically by the system based on predefined rules or workflows.
For advanced risk assessment, risk response can be handled in the following ways:
* Create multiple risk response tasks: This option allows the assessment owner to create more than one risk response task for each assessed data, depending on the complexity and severity of the risk. For example, the assessment owner can create a mitigation task to reduce the impact or likelihood of the risk, and a transfer task to shift the responsibility or ownership of the risk to another party3.
* Create at least one risk response task: This option requires the assessment owner to create at least one risk response task for each assessed data, regardless of the complexity and severity of the risk. This ensures that every risk is addressed and documented in the system3.
The other options are not correct because:
* Skipped entirely based on attributes defined in the RAM: This option is not a valid way to handle risk response for advanced risk assessment. The RAM (Risk Assessment Matrix) is a tool that helps to calculate the risk score and risk indicator of the assessed data, based on the impact and likelihood attributes defined in the risk assessment scope1. The RAM does not determine whether to skip the risk response or not.
* Must create a mitigation response task: This option is not a mandatory way to handle risk response for advanced risk assessment. A mitigation response task is one of the possible types of risk response tasks, but not the only one. Depending on the risk appetite and strategy of the organization, the assessment owner can choose other types of risk response tasks, such as transfer, avoid, or accept3.
References:
* ServiceNow Hardware Asset Management: Advanced Risk Assessment
* ServiceNow Hardware Asset Management: Risk response tasks
* ServiceNow Hardware Asset Management: ServiceNow Risk Management


NEW QUESTION # 114
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

Answer: E


NEW QUESTION # 115
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

Answer: D


NEW QUESTION # 116
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

Answer: B

Explanation:
Explanation
When an asset is manually created from a purchase order before it has been shipped by the supplier, the default state of the asset is set to On order. This state indicates that the asset has been ordered but not yet received. The asset state will change to Awaiting delivery when the asset is shipped by the supplier, and to In stock when the asset is received by the stockroom. The asset state will change to In use when the asset is deployed to a user or a location, and to Pending transfer when the asset is ready to be transferred to another stockroom or location. The asset state will change to Retired when the asset is disposed of or returned to the supplier. References:
Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Lifecycle Automation, which explains how to automate the workflows and tasks for managing the assets throughout their lifecycle stages, from request to retire.


NEW QUESTION # 117
How often are the tabs in the Hardware Asset dashboard updated?

Answer: B

Explanation:
The Hardware Asset dashboard is a collection of data visualizations that show key metrics on your hardware and consumable models and assets for the entire asset life cycle1.
The tabs in the Hardware Asset dashboard are updated in real time, meaning that they reflect the latest data from the Hardware Asset Management application2.
The tabs in the Hardware Asset dashboard are not based on scheduled jobs, hourly intervals, or 15-minute intervals, as these options would not provide the most accurate and up-to-date information on your hardware assets. Reference: 1: Hardware Asset dashboard - Product Documentation: San Diego - ServiceNow 2: Hardware Asset Management overview - ServiceNow - Now Support


NEW QUESTION # 118
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